Your security is a top priority when using LockPesa. By following a few simple precautions, you can keep your account safe and ensure your transactions are completed securely.

Keep Your Password and PIN Private

Your LockPesa password and PIN are personal security credentials that protect your account and funds.

To stay safe:

• Never share your password or PIN with anyone.
• Do not write your password or PIN where others can see it.
• Avoid using easy-to-guess passwords such as birthdays or phone numbers.
• Change your password immediately if you suspect it has been compromised.

Remember: LockPesa staff will never ask for your password or PIN.

Protect Your Release Code

The Release Code is one of the most important security features in LockPesa transactions.

Never share your Release Code with a seller before you have received and inspected the goods or services.

Scammers may attempt to convince buyers to provide the Release Code before delivery. Once the code is used, the transaction is completed and the funds are released to the seller.

Confirm Receipt Before Releasing Funds

Before sharing or entering a Release Code:

1. Ensure you have received the goods or services.
2. Verify that the item matches the description provided by the seller.
3. Confirm that the quantity, quality, and condition are satisfactory.
4. Resolve any concerns with the seller before releasing payment.

Only proceed when you are completely satisfied with the transaction.

Understand That Release Is Final

When a Release Code is entered successfully:

• The funds are transferred to the seller.
• The transaction is marked as completed.
• The payment process is final and cannot be reversed through the normal transaction flow.

For this reason, you should never release funds until you have fully confirmed receipt of the goods or services.

Beware of Fraud and Social Engineering

Fraudsters may contact you through phone calls, text messages, emails, or social media and pretend to be sellers, buyers, or support agents.

Stay safe by:

• Verifying the identity of anyone requesting account information.
• Ignoring requests for your password, PIN, or Release Code.
• Reporting suspicious activity to LockPesa support immediately.

Use Secure Devices and Networks

For added protection:

• Access LockPesa only from trusted devices.
• Keep your phone and computer updated with the latest security patches.
• Avoid logging in using public or unsecured Wi-Fi networks.
• Always log out when using shared devices.

Final Security Reminder

Your Password, PIN, and Release Code are the keys to your LockPesa account and transactions. Never share them with anyone. Most importantly, never provide a Release Code until you have received and verified your goods or services. Once funds are released to the seller, the transaction is considered final.